Shipping

1. Purchased in our store a small items only we send to the European Union member states by the Polish Post. Other items we send by courier service.
2. For consignments of less than 50 EUR we charge 5 EUR surcharge.
3. Data for the payment to our bank account you receive in the email confirmation of placing an order.

Shipping in Poland - cost table in PLN 

1. Above prices are for only one package (weight up to 30 kg, long up to 120 cm) on  the area of Poland.
2. For shipping cost to other countries in the European Union in every case You should contact with us first.

Receiving the shipment

1. Buyer is obliged to check the status and contents of the consignment at the time of receipt of goods, especially if the package is damaged in transit. Must carefully watch the tape condition, or seal placed on the package.
2. When the pack has all the characteristics of damage or where the tapes are lost, must not accept delivery and the courier's presence write protocol of damage and contact your dealer as soon as possible in order to clarify the matter.
3. Verification of the consignment on delivery is a prerequisite to take account of customer claims due to damage or robbed in the transport of the consignment because the guarantees producers or distributors usually do not include mechanical damage, caused by the operation from outside.

Returns

1. We guarantee you the right to return purchased goods within 10 days of receipt of the consignment in accordance with the Law of 2 March 2000 on the protection of consumer rights.
2. The basic Condition to be fulfilled to accept return of goods purchased is the shipping back in the original, undamaged packaging, with no trace of use, with proof of purchase, warrants and any gifts are BOBUS shop for Children, Targowa str. No 33A, 03-728 Warsaw, Poland.
3. In case of any Reimbursement Shall Be Notified the store by email or by telephone of your intent-to-the goods return. If you to not meet the above Mentioned Conditions for Reimbursement Will not Be Considered. We do not accept COD packages.
4. The fee for Returned goods, after deducting the cost of shipment and transfer of the money will be refunded Within three days of receipt of returns, on the indicated bank account by you.
5. Non-refundable cost of shipping goods to the customer and return the goods to the vendor and send the money to the store and back to the customer costs, Shall be borne by the buyer.This does not apply, When the goods have been sent in Breach of the contract is the fault of the seller.

Complaints

1. All goods contained in the offer BOBUS store are brand new and are covered by the so-called. pledge for hidden defects.
2. Complaints for non-conformity will be dealt with under the provisions of the Civil Code.
3. Some goods are covered by the warranty of the manufacturer or distributor and if the consignment is included warranty card signed and stamped by the Seller.
4. If you find a hidden defect, or damage to goods, please make immediate contact with us by email or telephone to determine how to proceed.
5. Basis for the claim are the proof of purchase and warranty card in the case of articles covered by the guarantee of the manufacturer or distributor.

You can check the status of your order:

• By logging into your account - you can view the orders and their implementation.
• By email - you are informed about the various stages of execution of the contract.
• Call the store.

We wish you a pleasant shopping.